Order and Shipping Terms:

All products, services and orders on scaleartworks.com are Pre-Paid (No COD) and are covered under the terms of use.

We would request users to read the product description and specifications before they make any purchase. Shortly after you have placed an order, you’ll receive Order Confirmation e-mail with order number and purchase details. Please put this in a safe place, in the event you need it for reference or contact us.

Shipping & Delivery: We, at Scale ArtWorks uses logistics partners such as Shiprocket aggregators, DTDC, BlueDart, e-Kart, Delhivery, Xpressbees and other leading private logistics partners in India for the deliveries. The partner may change depending on the serviceable areas. All courier orders are carefully wrapped, packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you track your delivery. Standard delivery and brand disclaimers apply. In the event the address, contact no., customer details, Pin code provided is wrong or incomplete, we regret to inform we will be unable to deliver your products and not responsible for any delay or non-delivery of the item you have ordered. Courier partners sometimes have some delays due to holidays and strikes or any other unforeseen events. We try our best to use the best services but some delays are unavoidable. Order once dispatched from our end would be a responsibility of Courier Company and delivery would take 5-7 working days from the date of dispatch depending on the location and product. Please note that these timelines may vary due to local conditions at the origin and destination pin codes. We appreciate your patience and understanding in such cases. Products are delivered across all major cities in India as per timelines defined in the product delivery instructions. Our delivery timelines are only indicative and range from 3 business days to 7 business days depending on the pin code of delivery and product type. However, we make every attempt to be upfront to mention you realistic timelines. We request you to kindly check the location and timelines before you place an order. There are exceptions where we wont be able to deliver or guarantee delivery to some remote locations within India, which will be mentioned in the delivery instructions on the product page. You can check the delivery area by typing the pin code in the product page. Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major national holidays, we recommend that you place your orders at least 3-5 days in advance to avoid any inconvenience. The logistics Service Courier Partners will attempt to deliver a product on the requested delivery date selected or communicated by you. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. The courier/logistics providers sometimes might not call you prior to delivering packages, and we cannot guarantee time bound delivery (e.g. I need delivery at 4PM only).

Dispatch & Delivery Timings: All the prepaid orders received needs a time frame to dispatch within 3-5 working days as we take care of the packaging quality and checks before getting the items dispatch safely to our clients. Deliveries are done from Monday to Friday on all business days as per logistics partner schedule. No time commitment for the deliveries would be entertained. Correct and elaborate Address (landmark) and contact number is must of the recipient for placing the order.

Shipment Dispatch Time: 3-5 working days at max from date of order placement.

Please be aware that We don't Offer Warehousing Services. Our policy is ''pay as you go,'' meaning we can't hold items for extended periods. Due to high inventory turnover, we can't be held responsible for losses or damages on your products kept with us.

Shipping & Transit: While we take utmost care in order packaging, We do not cover any losses or damages during transit. For concerns related to transit, we recommend reaching out directly to the courier service. To ensure smooth delivery, please arrange collection of your packages from the provided addresses. We shall not hold responsibility for the loss or theft of products left unattended at the provided addresses. Please refrain from sending logistics-related queries, as all the automated updates are shared via Shiprocket on SMS/WhatsApp/Email.